Frequently Asked Questions |
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| What are the documents that are required for renting a chauffeur driven car? |
Unless you are a credit client (duly approved by us with an identification number) you require to have a valid credit card with adequate credit limit to cover the rental charges
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| How do I pay for the vehicle? |
| The payments can be made by one of the following ways: |
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| Can I use my debit card for payments? |
Yes,you can use debit card for payment purposes but please note that the same will be charged at start of rental for the rental charges. |
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| Can I reserve a specific model of car? |
We always note your preference while you book a car and make every effort to meet your preference. However, it is sometimes difficult to guarantee a particular model. In case you do not get your preferred choice, you will receive a car within the same car category.
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| Can I have the vehicle from one of your locations and return it elsewhere in the country? |
| We provide one-way rental services i.e. give you the flexibility to rent a car in one location and return it at another in selected cities. Please check details of this service availability while renting your car and confirm the drop location/charges for this service etc. carefully. |
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| Who pays for the cost of fuel? |
| The cost of fuel/oil is included in the rental charges. |
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| What other taxes do I need to pay? |
| You need to pay service tax, sales tax and other government liability levies extra as applicable. |
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| What if I take the vehicle out of the state limits? |
| If the vehicle is taken out of the state limits from where the car is rented, the border taxes are charged extra. |
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| How much deposit do I have to leave to hire a car? |
| There is no security deposit in case of renting a chauffeur driven car. |
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| What do I need to pay in case I travel outside the state? |
| In case of outstation usage, a minimum billing of 225 km per day will be applicable and rate per km as per our rates for chauffeur drive will be considered. You will also have to pay for chauffeur halt charges. |
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| Is there any option of unlimited mileage? |
| There is no unlimited mileage option in chauffeur drive. All rentals are for specific time/mileage packages. |
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| What is the shortest time in which I can book a car before I travel? |
| Car rental bookings should be made atleast 24 hours prior to travel. |
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| If a car doesn’t reach a pickup point or is late, what do I do? |
| We ensure that the car reaches your pickup point before time. We also make every effort to provide you the car number/chauffeur name and chauffeur mobile phone before hand so that in such situations, you can locate the chauffeur by calling on his mobile directly. However, in case you are unable to locate our chauffeur, please dial the number of the local office or call us on our toll free lines. |
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| What will happen in case my flight gets delayed? Will the chauffeur wait for me? Will I be charged? |
| We always ask for an incoming flight number in order to track your flight in case of delay. Your rental vehicle will be kept for you if your flight is delayed. The chauffeur will only wait one hour after the scheduled time. In case the flight is delayed by more than an hour, arrangements can be made for someone to meet you but this will incur extra charges. |
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| What are the cancellation charges for reservation? |
| Cancellation 6 hours prior to pick up will attract cancellation charges equivalent to the full amount for first day’s rental. |
| top^^ |
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| How old do I need to be to drive one of your cars? |
| You should have attained the age of 25 years, should possess valid Beijingn driving license or International driving permit. The Beijingn driving license should be at least 3 years old without any endorsement. |
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| What are the documents that are required for renting a self drive car? |
| You need to submit a photocopy of your Driving License, Credit Card and Passport. In case you do not have a passport, any other acceptable proof of your identification needs to be submitted. |
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| How do I pay for the vehicle? |
| All the payments must be made by credit cards only. |
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| Is there any Security deposit for hiring a self drive car ? |
| There is a refundable security deposit which is blocked in the credit card of the renter at the time of start rental.This deposit would be based on the category of the car hired. |
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| What happens if the car is damaged? |
| There is a pre and post rental inspection conducted in the presence of the renter, which has to be signed by the renter. The initial deposit is forfeited if there is any damage found in the car at the end of the rental. |
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| Who pays for the cost of fuel? |
| The cost of fuel/oil will be borne by the renter. The car will be supplied with a full tank, and is to be returned with a full tank. A service charge of 10% on fuel cost will be applicable if the renting company refuels the tank. |
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| Can I use another person’s credit card for payment of my rental? |
| Credit cards must be in the hirer’s name that should be embossed on the front of the card. The signature of the cardholder must appear on the reverse. |
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| Can I use my company credit card for my rental? |
| A company credit card with the name and signature of the cardholder on the front and back is acceptable. |
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| Can I use my debit card/cash for payment? |
| You can use a debit card/cash for upfront payment and security deposit but you must have a credit card with adequate limit to cover the rental and security deposit and approval on same will be taken towards security deposit. |
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| What are the payment terms? |
| All self-drive payments are to be made in advance at the time of renting a car. |
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| Can I reserve a specific model of car? |
| We always note your preference while you book a car and make every effort to meet your preference. However, it is sometimes difficult to guarantee a particular model. In case you do not get your preferred choice, you will receive a car within the same car category. |
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| Can I have the vehicle from one of your locations and return it elsewhere in the country? |
| We provide one-way rental services i.e. give you the flexibility to rent a car in one location and return it at another in selected cities. Please check details of this service availability while renting your car and confirm the drop location/charges for this service etc. carefully. |
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| What happens if I have an accident? |
| In case of accidents, the renter should inform our nearest office and get the first information report from the nearest police station. |
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| What other taxes do I need to pay? |
| The renter needs to pay service tax, sales tax / VAT and other government liability levies extra as applicable. |
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| What if I take the vehicle out of the state limits? |
| If the vehicle is taken out of the state limits from where the car is rented, the border taxes will have to be paid by the renter while entering other state. |
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| Is there any option of unlimited mileage? |
| Unlimited mileage is available if the car is hired for 3 days and above. |
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| What are the options in case I rent a car for less than 3 days? |
| If you rent a car for less than 3 days, limited mileage of 150 kms per calendar day is available and any extra km will be charged as per applicable tariff. |
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| What is the shortest time in which I can book a car before I travel? |
| Car rental bookings should be made at least 24 hours prior to travel. |
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| top^^ |
